Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, products, and services. By using our services, you agree to the practices described here.
Scope
This Policy applies to personal information we process in connection with our domain registration, hosting, email, and related services, as well as our websites and customer support channels.
Information we collect
- Account details: name, username, password, contact information, and account preferences.
- Transaction data: order history, payment method details (processed by payment providers), billing and delivery information.
- Domain and service data: WHOIS/RDAP information, nameserver settings, DNS records, SSL data, and service configuration.
- Communications: support requests, chat and email messages, and feedback.
- Usage and technical data: device information, IP address, browser type, pages viewed, and interactions with our sites and services.
How we use information
- Provide, operate, and support our services.
- Process transactions, renewals, and account changes.
- Verify identity, maintain security, and prevent fraud and abuse.
- Comply with legal and contractual obligations (including ICANN requirements and registry policies).
- Communicate about your account, service updates, and, where permitted, promotional messages you can opt out of at any time.
- Improve and develop our websites, products, and customer experience.
Legal bases (where applicable)
Depending on your location, we process personal information on bases such as performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.
Data retention
We retain personal information for as long as needed to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and applicable requirements.
Data security
We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards to protect personal information during cross-border transfers.
Your choices and rights
- Account controls: update certain information and settings in your account.
- Marketing communications: opt out by following unsubscribe instructions in messages or adjusting preferences.
- Privacy requests: subject to applicable law, you may request access, correction, deletion, or portability of your data, or object to or restrict certain processing. To submit a request, please contact us via Contact Us or visit the Help Center.
Additional information for California residents
This section provides the California Notice at Collection and outlines rights under the California Consumer Privacy Act (CCPA), as amended.
Categories of personal information we may collect
- Identifiers (e.g., name, address, phone, email, IP address, account identifiers).
- Customer records and commercial information (e.g., order and service history).
- Internet or other electronic network activity (e.g., site interactions, diagnostics).
- Financial information (e.g., limited billing details; full payment data is typically processed by payment providers).
- Geolocation data (approximate) and device characteristics.
- Professional or employment-related information if provided for certain services.
- Inferences drawn from the above to support service functionality and improvements.
Your California rights
- Right to know/access the personal information we collect, use, or disclose.
- Right to delete personal information, subject to exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of certain disclosures or uses where applicable by law.
- Right to non-discrimination for exercising your rights.
To exercise these rights, please submit a request via Contact Us or the Help Center. We will verify and respond as required by law.
Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided us information, please contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated policy will take effect when posted unless otherwise stated.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us or visit the Help Center.